Common Questions

Shopping:

What payment methods are available?

You can pay using the following methods:

  • Mada
  • Visa or MasterCard
  • Apple Pay (using Safari browser)
  • Bank transfer (please attach the transfer receipt to the order for confirmation)
  • Installment payment with Tabby for up to 4 installments, with the first installment now and the remaining over 90 days (minimum 99 and maximum 5000).

My credit card information was declined. What should I do?

Your credit card might be declined for several reasons. Please check the following:

  • Ensure that all the following data is correctly entered:
  • Credit card number
  • Name on the credit card
  • Security code (the three numbers on the back)
  • Expiration date
  • Make sure your card has enough available credit for the transaction.

If all the above checks out, contact your bank to verify if your credit card is eligible for online shopping or if there's any other issue preventing it from working.

If you're still facing difficulties with payment, you can contact us anytime by clicking the "WhatsApp icon" at the bottom left of the page for assistance.

Orders:

How can I order from Slim and Lite Clinics to deliver meals in Al Khobar?

You can order from our store by following these steps:

  1. Add the selected products to your shopping cart after making your choices.
  2. Proceed to the cart.
  3. If you have a discount code, enter it.
  4. Click "Continue" to complete your order.
  5. Enter the required information to complete the purchase, then confirm the order.
  6. Choose your payment method.
  7. After order confirmation, you will receive an email or text message with your order number.

What is an order number, and where can I find it?

The order number is sent to you immediately upon order confirmation and is used to track your order status with customer service representatives. You can also find it on the page you are redirected to after completing your order. Additionally, it will be included in the email sent to your registered email address with order details.

I completed my order but didn't receive any email or text message. Is there an issue?

If you haven't received an order confirmation email in your inbox, please check your spam or junk folder. If you still can't find it, contact our customer service representatives for assistance.

Returns:

Can I return a product if I don't like it?

Yes, you can. For more details, please visit the store's terms and conditions page.

Security:

Is shopping through Slim and Lite Clinics' store in Al Khobar secure?

Shopping through our store and the payment processes on our website are 100% secure. Our website is equipped with SSL security protocol, which ensures the confidentiality and security of your information. When you enter the store, you will notice a security icon in the form of a lock next to the URL. Websites with this feature are considered safe because data is transferred through a trusted protection level. Always make sure this icon is present when shopping online.

Contact:

I have a problem; can I contact you?

Certainly, you can contact us through the following methods: