Terms and Conditions for Refunds

1. Refunds will only be processed in the presence of the customer, upon presenting the original invoice, and confirming that the customer has not utilized the order. The customer must also be present to sign the refund request form.
2. Refunds can be issued for any payments made during promotions and other periods, provided that the refund request is submitted within (2) days from the date of payment.
3. If the (2) day period has passed from the date of payment, the refund request will be escalated by contacting customer service through official channels. A response will be provided within (14) business days.
4. A 10% administrative fee will be deducted from the total invoice amount if the refund request is approved after the 14-day period.
5. If the customer has made payments through installment plans with one of our contracted installment companies, the refund will be processed through them.

For Refund Requests After Order Fulfillment:

1. The customer is not entitled to a refund for payments made.
2. If the customer receives the order partially and expresses a desire not to complete it, the customer may use the remaining balance or transfer it to their relatives.